Many developers work for companies that have many times of needs but all those that have customers that need to provide support, often need a platform to keep track of their customer contacts and support requests. This package implements an extensive solution to keep track of the customer information as in a CRM, as well the details of their support tickets and their status.

Notable PHP package: BurgeATS

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Package

BurgeATS

CRM, Ticketing system, and employee manangement

Moderator comment

Many developers work for companies that have many times of needs but all those that have customers that need to provide support, often need a platform to keep track of their customer contacts and support requests.

This package implements an extensive solution to keep track of the customer information as in a CRM, as well the details of their support tickets and their status.

Author

phpbur

Groups

PHP 5, Libraries

Description

This package implements a CRM, Ticketing system, and a employee manangement system using CodeIgniter. It features:

- Allows manage customers and employees, allocating different tasks to different people
- Supports multi-language administration and multiple customer environments
- Track customer tasks in logs
- The task Manager module is implemented by classes that execute each task and are called by the system scheduler to define users for which task should be executed
- Can set customer events in the customer manager, like urgent call, or email sent, which indicates an action that should be done for that customer.
- The ticketing and messaging system (TMS) allows exchanging messages between different parts of organizations including departments, customers, and users.
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